Question 1

What is Cost Per Occupied Room (CPOR) for housekeeping?

Accepted Answer

CPOR for housekeeping is a key performance indicator that measures the average cost to clean a single occupied room. It's calculated by taking the total expenses of the housekeeping department (labor, supplies, laundry, etc.) and dividing it by the number of rooms sold in that period.

Question 2

What are typical housekeeping costs as a percentage of revenue?

Accepted Answer

Housekeeping is one of the largest expense departments in a hotel, typically ranging from 5% to 10% of total hotel revenue. The exact percentage depends on the hotel's service level, labor costs in the region, and efficiency.

Question 3

What's included in 'Linen & Laundry Cost'?

Accepted Answer

This should include the costs of laundering linens (if using an in-house or third-party service), the cost of replacing damaged or worn-out towels and sheets (amortized over the period), and any rental fees for linens if you don't own them.

Question 4

How can I reduce my housekeeping labor costs?

Accepted Answer

Focus on efficiency. Implement a training program to standardize cleaning procedures, provide staff with ergonomic and effective tools, and use smart scheduling software to match staffing levels to predicted occupancy. Measuring 'minutes per room' for each attendant can also help identify training opportunities.

Question 5

Should the cost of guest room amenities be included here?

Accepted Answer

Yes, the cost of in-room amenities provided by housekeeping (like soap, shampoo, coffee, etc.) should be included in the 'Cleaning Supply Cost' for an accurate CPOR calculation. These are a direct cost of preparing the room for the next guest.

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